When you shop with FlipaFone, you get flexible, Canada-wide shipping options to fit your timeline and budget.

Here’s what we offer:

• Free Standard Shipping on all orders
• Priority Shipping options available for faster delivery
• Secure, trackable packaging on every shipment
• Real-time tracking & updates delivered straight to your inbox

Whether you're buying a certified pre-owned iPhone, a MacBook, or other electronics, your order will ship safely and quickly from our Toronto-based warehouse.

💡 You’ll see all available shipping options, estimated delivery times, and any applicable costs at checkout based on your location.

Yes! FlipaFone offers same-day local delivery on eligible orders within Toronto and select parts of the GTA. It’s the fastest way to get your certified pre-owned device without the wait.

If you're located in the Greater Toronto Area, you may qualify for local delivery — subject to availability and order time.

To check if your address qualifies, call or text at 647-646-3350. We’ll confirm eligibility and walk you through the next steps.

Same-day delivery orders are hand-delivered, fully tracked, and often arrive within hours — making it a favorite for last-minute upgrades or urgent device needs.

Shipping times vary depending on your location and the shipping method you choose at checkout.

Here’s what to expect:

• Standard Shipping (Free): Usually delivered within 2–5 business days across Canada
• Priority Shipping (Paid): Arrives faster — typically in 1–2 business days, depending on your region
• Same-Day Local Delivery: Available for eligible orders in Toronto & parts of the GTA

Once your order ships, you’ll receive a tracking number with real-time updates. All devices ship from our Toronto-based warehouse using secure, trackable packaging to ensure your order arrives safely.

💡 We ship Monday to Friday, excluding holidays.

If you're located in the Greater Toronto Area, we offer same-day local pickup for your convenience.
Here’s how it works:

Once you get an instant quote for your device on our website, you’ll receive an email with a link to complete a short pickup form. After you submit the form, our team will contact you to schedule your free pickup at a convenient time.

The pickup is fully tracked and secured.

A signature is required to hand over your device to ensure safety and transparency.

♻️ Fast, secure, and hassle-free — just the way selling your tech should be.

Yes, local pickup is 100% free when you’re selling your device to FlipaFone.

We cover the cost so you can enjoy a stress-free experience — no printing labels, no drop-offs, and no hidden fees.

🔔 Important: Please ensure your device is securely packaged before pickup. Use bubble wrap, padded envelopes, or a small box to keep your item safe — our couriers cannot provide packing materials.

We currently offer free local pickup across most parts of the Greater Toronto Area (GTA) — including Toronto, Mississauga, Brampton, Etobicoke, North York, Scarborough, and surrounding neighborhoods.

If you're not sure whether your location qualifies, just message us or call our team at 647-646-3350. We'll be happy to check availability and confirm pickup options in your area.

At FlipaFone, we prioritize fast and reliable payments. Once we receive and inspect your device, we process your payment within 24 hours for Canada-wide shipments

If you’re in the Greater Toronto Area and use our same-day local pickup, you can expect to be paid within 2 hours after we receive your device.

Payments are sent via your chosen method promptly, so you don’t have to wait long to get your cash.

FlipaFone offers several convenient payment options to fit your needs:

• Interac e-Transfer (fast and secure)
• PayPal (easy and widely used)
• Amazon Gift Card
• FlipaFone Gift Card — choose this option and get an extra $10 bonus added to your payout! Use the FlipaFone Gift Card to buy certified pre-owned devices on our website, giving you more value for your sale.

Select your preferred method when completing your sale, and we’ll send your payment promptly.

Yes! When you sell your device through our same-day local pickup service in the Greater Toronto Area, we prioritize your payment. Once your device is received and inspected, you can expect to be paid within 2 hours—usually the same day.

This fast payout is designed to reward your convenience and speed up your cash flow.

When you buy a certified pre-owned device from FlipaFone, you’re getting a product that’s been professionally inspected, tested, and restored to meet our FlipaFone Renew+ Certified™ standards.

We carry a range of electronics — including smartphones, laptops, tablets, and more. Every item we sell:

• Is fully functional with no critical defects
• Has passed a multi-point quality check
• Is thoroughly cleaned and data-wiped
• Is unlocked (when applicable) and ready to use out of the box

In short: You get premium tech for a fraction of the price — with peace of mind built in.

Every device at FlipaFone goes through a category-specific quality control process to meet our Renew+ Certified™ standards.

Here’s what’s included:

• 🔍 Functional Testing: Screens, batteries, keyboards, ports, cameras, and internal hardware — depending on the device type
• 🔐 Data Security: All devices are wiped using Phonecheck™ technology that meets ADISA, NIST, and ISO standards
• 📱 Unlock & Compatibility Checks: For phones and tablets, we confirm they are unlocked and free of any carrier or financial locks
• 🧼 Physical Condition: Each item is cleaned, sanitized, and graded before resale

Our goal is to deliver devices that look great, work perfectly, and last longer — whether it’s a MacBook, iPhone, Samsung tablet, or something else.

Yes — all FlipaFone Renew+ Certified™ devices come with a 90-day warranty.

Whether you're buying a phone, laptop, camera, or tablet, your purchase is protected. If anything goes wrong due to a hardware issue (and it wasn’t caused by physical damage or misuse), we’ll repair, replace, or refund the item.

Want extra peace of mind? Extended warranties are available at checkout for select devices.

Our Renew+ Certified™ grading system gives you a clear snapshot of a product’s cosmetic condition and performance. Here's a quick breakdown:

• New – Factory-sealed with all original accessories. Never used.
• Open Box – Unsealed but unused. The device is pristine and may be missing packaging.
• Premium – Looks and feels like new. No visible signs of wear.
• Excellent – Lightly used with near-invisible wear. Fully functional.
• Very Good – Gently used with some cosmetic marks. 100% functional.
• Good – Noticeable signs of wear like scuffs or scratches. Fully tested.
• Good Enough – Heavy cosmetic wear but still performs well.
• Flawed – Functional but with significant wear or limited issues. Priced accordingly.

👉 Grading may also include category-specific tests like battery health (phones, laptops), shutter count (cameras), or optical clarity (lenses).

📘 View full Renew+ Certified™ grading standards.

Each device undergoes a multi-point inspection, including functionality, cosmetic condition, battery health (if applicable), and protection checks like liquid damage, finance lock, and counterfeit detection.

Our trained technicians use industry-standard diagnostic tools (like Phonecheck™) and follow ADISA-certified data erasure protocols for transparency and reliability.

To qualify for a return, your item must be unused, in the same condition you received it, and packaged with all original accessories. Items showing signs of use or damage may be denied or refunded at a reduced value after inspection.

Once your return is received and inspected, your refund will be issued to your original payment method within 3–5 business days (depending on your bank).

If your device shows visible signs of use, damage, or is returned without accessories, we reserve the right to reduce your refund or reject the return entirely. We inspect all devices carefully before issuing refunds.

All FlipaFone Renew+ Certified™ devices come with a 90-day limited warranty, covering hardware malfunctions and manufacturer defects not caused by accidental damage. If something goes wrong that wasn’t your fault, we’ll repair, replace, or refund it — fast.

Our warranty does not cover accidental damage, such as drops, cracks, liquid spills, or any issues caused by misuse or unauthorized repairs. It also doesn't cover normal battery wear and tear. Think of it like a promise to stand behind the device — as long as it’s treated right.

The SureBright Extended Warranty gives your FlipaFone device extra protection beyond our 90-day standard warranty. It covers mechanical and electrical failures that may occur with normal use — so you're not left hanging when the unexpected happens.

Yes. We use industry-standard encryption and secure checkout systems to protect your data. Your information is never sold or shared with third parties.

Every device we sell passes strict checks — including IMEI/ESN verification, finance status, and lost/stolen databases — so you can shop with confidence.

Your privacy is our priority. Every device we receive undergoes a certified data erasure process using Phonecheck™, a trusted industry tool that ensures permanent and irretrievable deletion of all personal data.

This process is ADISA-certified and compliant with NIST, ISO, and R2 standards, giving you peace of mind that your contacts, photos, and accounts are gone for good. A full diagnostic and data wipe certificate is issued for every device — so you know it’s clean, safe, and ready for resale.

All FlipaFone devices are sourced within Canada through a combination of trusted trade-ins and certified suppliers. Many come from customers just like you who traded in their phones through our Renew+ program.

Before any device is listed for resale, it goes through a 30+ point inspection to verify condition, authenticity, and performance. This ensures every device you buy is safe, genuine, and FlipaFone Renew+ Certified™.

Most used phones sold online don’t go through proper checks — they might have hidden issues, counterfeit parts, or unverified history.

FlipaFone Renew+ Certified™ devices are different. Each one is thoroughly tested for functionality, battery health, internal damage, and authenticity.

We also run checks like IMEI/ESN blacklist status, non-original part detection, and ADISA-certified secure data erasure.

In short: you’re not just buying used — you’re buying verified, protected, and worry-free.

Yes! FlipaFone works with businesses, resellers, and organizations looking to buy or sell used electronics in bulk.

• For bulk purchases, we offer volume discounts on our Renew+ Certified™ devices, all tested with a 70+ point inspection.
• For bulk trade-ins or sellbacks, we make it easy to offload inventory with fair pricing, secure data erasure (ADISA-certified), and fast payouts.

📩 To get a custom quote or start a bulk order, email us at support@flipafone.com with your requirements.

FlipaFone is a Canadian tech resale company that buys, sells, and trades in certified pre-owned electronics — including phones, laptops, cameras, and more. We make it easy to get value for your old devices or shop quality tech for less.

Unlike peer-to-peer marketplaces, FlipaFone handles all inspections, data erasure, and certification in-house. No haggling. No scams. Just secure, transparent, and hassle-free tech trade.

Our mission is to make tech resale safer, more sustainable, and more rewarding — for you and the planet. We help Canadians unlock the value of their devices while extending the life of electronics and reducing e-waste.