9225 Leslie St., Unit 1,
Richmond hill, ON
Pick-Up Hours: (By Appointment Only)
Mon - Sat: 11am - 6pm
Sun: 11am - 5pm
Satisfaction Guarantee - Your online purchase is worry free with our 15-Day Return and 30-day Warranty.
Frequently Asked Questions
Do Certified Pre-Owned devices come with a warranty?
We offer 30-DAY Defective Exchange / Return on all items. Items must be returned in the same original condition.
Extended warranty: We offer extended warranty through SureBright. Extended warranty can be purchased at checkout.
What is the return/exchange policy for a Certified Pre-Owned device?
Prior approval is required for all return and exchanges.
100% Satisfaction Guarantee: If you aren't satisfied with the product, you may return it for any reason within the first 15 days of having received it for a Refund:
- You are responsible for shipping the device back. The Serial number/IMEI of the item that you are trying to send back to us MUST match the item we have sold to you as we track this number to each order. The original shipping cost of the purchase and the transaction fee of 2.9% is not refunded.
- If the product was sold as a 'New Item' (e.g.: Brand New Sealed/Open Box/New/etc.) and is returned opened and/or used, a 15% Restocking Fee may be applicable.
*(Additionally, it must include all originally included accessories as well. Otherwise, further fees may apply).
Do you ship items within Canada?
At this time, we only ship smartphones. All other items are available for pickup in-store by appointment only.
Need to Return or Exchange?
Flipafone accepts returns within 15 days of purchase. If you have an issue with your device, please contact our customer service team.
Need More Information?
Please see our full Return & Exchange policy or contact Customer Service.
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