Frequently Asked Questions
What does device condition mean?
New - The item is sealed. It has not been activated and never been used.
Open Box - The item is an open box and is NOT sealed. Item has never been used but may be activated. It may or may not include the box.
Excellent - This device is in near perfect condition, very light, if any, scratches on the body. Screen is intact with no visible scratching from a few inches away and it is fully functional.
Very Good - Light scratching on the body visible from a few inches away. Screen may contain light scratching. A case and screen protector will likely cover any of these flaws. Device is fully functional.
Good - This phone shows clear evidence of prior wear. There may be scratches and nicks on the screen and the back casing.
Fair - Moderate to excessive scratching on the body and screen that is very visible from a few inches away. Items in fair condition will show signs of wear from more than average use. It may have cosmetic flaws of various kinds such as scratches, scuffs, or nicks on the screen or housing; and/or some minor background pixel burn in (i.e. Ghosting issue where some apps or text remains imprinted on the background). A component might not be working as intended but not broken: like a muffled speaker.
Do these products have any major or minor functional defects?
Upon inspection, each item is given a grade. Our grading system reflects any major or minor defects.
Do Certified Pre-Owned devices come with a warranty?
We offer 30-DAY Defective Exchange / Return on all items. Items must be returned in the same original condition.
Extended warranty: We offer extended warranty through SureBright. Extended warranty can be purchased at checkout.
Will this phone work with my carrier?
Each phone will work with the carrier listed. All phones listed as Unlocked will work on all major wireless carriers. Check each phone's individual product page for more information.
What is included with my purchase of a Certified Pre-Owned device?
All Certified Pre-owned devices come with 3rd party charging cable. Other accessories are available for purchase upon checkout.
What is the return/exchange policy for a Certified Pre-Owned device?
Prior approval is required for all return and exchanges.
100% Satisfaction Guarantee: If you aren't satisfied with the product, you may return it for any reason within the first 15 days of having received it for a Refund:
- You are responsible for shipping the device back. The Serial number/IMEI of the item that you are trying to send back to us MUST match the item we have sold to you as we track this number to each order. The original shipping cost of the purchase and the transaction fee of 2.9% is not refunded.
- If the product was sold as a 'New Item' (e.g.: Brand New Sealed/Open Box/New/etc.) and is returned opened and/or used, a 15% Restocking Fee may be applicable.
*(Additionally, it must include all originally included accessories as well. Otherwise, further fees may apply).
Need to Return or Exchange?
Flipafone accepts returns within 15 days of purchase. If you have an issue with your device, please contact our customer service team.
Need More Information?
Please see our full Return & Exchange policy or contact Customer Service.
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