What are the shipping rates?
Shipping is free on orders of Can$500 or more before taxes. For orders below the amount required to take advantage of free shipping, a flat fee of Can$10 will be charged. A shipping surcharge may apply to certain items based on their size, weight, or destination. These fees are independent of the free shipping offer. Standard fees and surcharges will be added to the total of the bill before taxes. They are non-refundable and are excluded from all promotions.
How long does it take for an item to ship?
We ship within 1 business day of receiving payment and you will receive the item within 1-6 business days depending on the shipment method selected by you during checkout. We ship Monday through Friday so items purchased Friday afternoon and later will be shipped out on Monday.
What if my package arrives damaged?
We do not face this problem or issues very often as we take complete precautionary steps to ensure that we provide damage free packaging on all our products. We advise the customer to refuse the shipment if the damages are visible. If the package is accepted and the damages are found later, the customer must notify us immediately within 1-2 days with pictures of the condition of the box and the unit. We then file for claims and once we receive a claims number, customers can request a replacement or refund.
Do you ship outside Canada?
We currently only offer shipments of certain orders within Canada.
How long does delivery take?
PROVINCE ESTIMATED DELIVERY STANDARD
Ontario & Quebec 2-3 business days
Prince Edward Island, Nova Scotia & New Brunswick 3-4 business days
Alberta, Manitoba & Saskatchewan 3-5 business days
Newfoundland & Labrador 3-6 business days
British Columbia 5-7 business days
Yukon Territories, Northwest Territories & Nunavut 5-8 business days
Delivery Rules & Restrictions
Orders are shipped on business days only. Business days are Monday to Friday, excluding national holidays. Orders placed between 10 am Friday and 7 am Monday (Eastern Time) will not be processed until Monday morning.
Due to logistical difficulties in making deliveries to certain remote areas, we reserve the right to cancel your order and make such orders subject to additional conditions (e.g. requiring a minimum order value)
During sale and promotion periods delivery might take a little longer than normal. When you order more than one product, your order might arrive in different packages and arrive on different days.
You will receive a notification in case of cancellation or in case of difficulties with processing your order shortly after the issue is identified.