What are the hours of online customer service? Are you open on weekends?
Hours of Operation: 9:30 AM – 9:30 PM EST, Monday-Sunday excl. Canadian Holidays.
I was identified as a fraud risk. What should I do?
Due to the significant risk in our industry, we deploy extensive fraud detection technologies, and unfortunately, your order was labeled as risky. With the automated algorithms, they do not always get this right, however, we still need to take all necessary measures for our risk management and an email has been sent to you requesting additional documents. To avoid your order from being canceled, please do respond to the email within the given timeframe providing a driver's license as Proof of Identification and a phone or electricity bill as Proof of Address.