All Certified Pre-owned devices come with a third-party charging cable. Other accessories, like charging block, earpods and screen protectors are sold separately.

All devices are data wiped, then thoroughly tested by our expert technical & production team before being made available for purchase. Upon inspection, each item is given a grade. Our grading system reflects any major or minor defects.

Every one of our Certified Pre-Owned devices goes through a comprehensive assessment and graded upon inspection. Our grading system reflects any major or minor defects. Our testing process, covering these key areas:

Connectivity: We rigorously check Wi-Fi and Bluetooth functionality and place test calls to guarantee seamless connections.

Audio: Our team verifies the microphone, earpiece, and loudspeaker to ensure optimal talking and listening volumes.

Camera: We meticulously test the flash, video recording, lenses, and both front and rear cameras to ensure they are all in excellent working condition.

Display: The display screen and touchscreen undergo thorough testing to identify any dead pixels and ensure precise gesture detection.

Buttons & Menu Keys: Each individual button and menu key is meticulously inspected to guarantee proper functionality.

We also sanitize all Certified Pre-Owned devices prior to shipment.

Each phone will work with the carrier listed. All phones listed as Unlocked will work on all major wireless carriers. Check each phone's individual product page for more information.

You can contact us on 647-646-3350 or write to us on support@flipafone.com.

Upon inspection, each item is given a grade. Our grading system reflects any major or minor defects.

New - The item is sealed. It has not been activated and never been used.

Open Box - The item is an open box and is NOT sealed. Item has never been used but may be activated. It may or may not include the box.

Excellent - This device is in near perfect condition, very light, if any, scratches on the body. Screen is intact with no visible scratching from a few inches away and it is fully functional.

Very Good - Light scratching on the body visible from a few inches away. Screen may contain light scratching. A case and screen protector will likely cover any of these flaws. Device is fully functional.

Good - This phone shows clear evidence of prior wear. There may be scratches and nicks on the screen and the back casing.

Fair - Moderate to excessive scratching on the body and screen that is very visible from a few inches away. Items in fair condition will show signs of wear from more than average use. It may have cosmetic flaws of various kinds such as scratches, scuffs, or nicks on the screen or housing; and/or some minor background pixel burn in (i.e. Ghosting issue where some apps or text remains imprinted on the background). A component might not be working as intended but not broken: like a muffled speaker.

We have been in this business for over 5 years and each and every product is inspected for authenticity and goes through a rigorous inspection process. We value every customer who buys from us and ensure that they get the best buying experience through us.

For pre owned certified Smartphones, here is the range based on condition.

Excellent: (90 - 100%)

Very Good: (85 - 89%)

Good: (80 - 84%)

Fair: (70 - 79%)

We offer various payment options to our customers via Credit Card, Interac, Debit Card and Cash for in-store transactions only.

You can contact us on 647-646-3350 or write to us on support@flipafone.com and we can respond within 48 hours on your bulk request.

Shipping is free on orders of Can$500 or more before taxes. For orders below the amount required to take advantage of free shipping, a flat fee of Can$10 will be charged. A shipping surcharge may apply to certain items based on their size, weight, or destination. These fees are independent of the free shipping offer. Standard fees and surcharges will be added to the total of the bill before taxes. They are non-refundable and are excluded from all promotions.

We ship within 1 business day of receiving payment and you will receive the item within 1-6 business days depending on the shipment method selected by you during checkout. We ship Monday through Friday so items purchased Friday afternoon and later will be shipped out on Monday.

We do not face this problem or issues very often as we take complete precautionary steps to ensure that we provide damage free packaging on all our products. We advise the customer to refuse the shipment if the damages are visible. If the package is accepted and the damages are found later, the customer must notify us immediately within 1-2 days with pictures of the condition of the box and the unit. We then file for claims and once we receive a claims number, customers can request a replacement or refund.

We currently only offer shipments of certain orders within Canada.

PROVINCE ESTIMATED DELIVERY STANDARD

Ontario & Quebec 2-3 business days

Prince Edward Island, Nova Scotia & New Brunswick 3-4 business days

Alberta, Manitoba & Saskatchewan 3-5 business days

Newfoundland & Labrador 3-6 business days

British Columbia 5-7 business days

Yukon Territories, Northwest Territories & Nunavut 5-8 business days

Orders are shipped on business days only. Business days are Monday to Friday, excluding national holidays. Orders placed between 10 am Friday and 7 am Monday (Eastern Time) will not be processed until Monday morning.

Due to logistical difficulties in making deliveries to certain remote areas, we reserve the right to cancel your order and make such orders subject to additional conditions (e.g. requiring a minimum order value)

During sale and promotion periods delivery might take a little longer than normal. When you order more than one product, your order might arrive in different packages and arrive on different days.

You will receive a notification in case of cancellation or in case of difficulties with processing your order shortly after the issue is identified.

Hours of Operation: 9:30 AM – 9:30 PM EST, Monday-Sunday excl. Canadian Holidays.

Due to the significant risk in our industry, we deploy extensive fraud detection technologies, and unfortunately, your order was labeled as risky. With the automated algorithms, they do not always get this right, however, we still need to take all necessary measures for our risk management and an email has been sent to you requesting additional documents. To avoid your order from being canceled, please do respond to the email within the given timeframe providing a driver's license as Proof of Identification and a phone or electricity bill as Proof of Address.